Our customer service hours are Monday to Thursday from 8:00 am to 5:00 pm and Friday from 8:00 am to 2:00 pm.
For questions with your order, suggestions, comments or any other information you can contact us by the e-mail info@crushleathergoods.com
Also, if you prefer, you can leave us the following information: full name, phone and email and one of our workmate will contact you as soon as possible.
Yes, for any question do not hesitate to contact us by info@crushleathergoods.com
Also, if you prefer, you can leave us the following information: full name, phone and email and one of our workmates will contact you as soon as possible.
Send us an email to info@crushleathergoods.com with your request and we will try to solve it as soon as possible.
You can pay by PayPal or credit card.
You can get a discount code on your first purchase by subscribing to our newsletter.
Once the order has been done we cannot promise the change of delivery address, but you can contact us at info@crushleathergoods.com as soon as possible and we will try to solve the problem.
Yes, in Crush we offer wholesale service to other stores. Don’t hesitate to contact us for more information and prices by info@crushleathergoods.com.
No. It’s not necessary because you can order as a guest. However, you Keep it in mind that opening an account at Crush you will be able to orders without having to fill in all your datums every time you shop with us, and will be useful for tracking orders, newsletters and special discounts.
If the package received does not correspond to your order, we will send you the correct products or we will refund you the corresponding amount by the same payment method used, essentially the return of the incorrect product. Crush will assume all shipping costs, as long as the product has not been used or damaged.
To this end, contact us at info@crushleathergoods.com within a maximum period of 15 working days from receipt of the order, indicating the order number and the reason for the incident.
If you are not satisfied with your purchase, you can return your order as long as you do so within a maximum period of 15 days from the delivery of the order. To the end, the product must be in perfect condition and in the original packaging. In this case, you will have to pay the return shipping costs. Once we have verified that the item is not damaged or used, we will inform you by email of the acceptance of the return. Crush will refund the amount of the order, excluding shipping costs, by the same way of payment used.
In that case, you can contact us by info@crushleathergoods.com within 15 days after the delivery of the order. As long as the return does not happen because the item does not correspond to the order or because the item arrives damaged, the shipping costs are the responsibility of the customer.
The return must be made within 15 days of delivery of the order, as long as the item is unused and in new condition.
It will be effective upon receipt of the returned item. As soon as it is found to be in perfect condition we will send you an email to notify you that we have received your returned item and will proceed with the return.
To this end, you have to subscribe to our Newsletter or follow us on any of our social networks.
Our bags have been handmade by local expert artisans from the town of Ubrique, in Cádiz (Spain) carefully selecting the best quality leathers and materials.
All our items are made with YKK zippers and full grain leather, a high quality leather of 100% European origin, that improves with use.
In the description of the items you can find the measurements of each one of them: height, width and depth, just as the measurements of the default and optional shoulder strap.
Yes, all our bags are handmade, from design to pattern making, cutting and assembly, which makes each item a unique product. We are professional craftsmen, we work with 100% European leather and Spanish tanning.
We give you the possibility to change the size of the strap, just as to combine it with another color of bag. Among our customizations, there is also the option of adding an additional strap or a zipper instead of the magnetic closure. All these alternatives you can find in the descriptions of each item. For any other questions or special customization you can contact us at info@crushleathergoods.com.
Yes, but all our items are packaged in a reusable cotton drawstring bag printed with the Crush logo. We can also wrap it and add a personalized note.
In principle, all the products in our store are available. In the exceptional case that a product is out of stock, you can contact us by info@crushleathergoods.com requesting the item you want, specifying color, customization and size, if there are several.
Yes, we have FREE SHIPPING worldwide from Spain. For shipments to countries such as Australia, Japan or New Zealand, among others, you have to pay a shipping cost of 10€ independently of the customs taxes of the country. If you need more information please contact us at info@crushleathergoods.com.
The production time of our items is between 1 and 3 working days and the shipping time is between 3 and 5 working days.
All our products have FREE SHIPPING without a minimum purchase. Customs fees are not included in the price and must be paid by the buyer. For shipments to countries such as Australia, Japan or New Zealand, among others, you have to pay a shipping cost of 10€ independently of the customs taxes of the country. If you need more information please contact us at info@crushleathergoods.com.
Depending on the country of delivery of the order, you may have to pay a customs fee, the amount depends on the destination country. These fees are to be paid by the buyer.
Once your order has been done, our shipping agency will send you information by email or text message as soon as your order is shipped so that you can track the delivery.
The delivery of your package depends on the contracted shipping agency, so we recommend that you contact them once you receive all the tracking information by email.
In this case, please write to info@crushleathergoods.com and provide us with the following information: full name, phone number, email, order number and photos of the problem so that we can find the most appropriate solution. One of our workmates will contact you as soon as possible.
If the shipper tries to deliver the package and there is no one there to receive it, he will leave a note indicating the delivery attempt. Please contact the shipping agency as soon as possible by the phone number you will find on the note, to arrange a new delivery. For any problem, please remember that we are at your service at info@crushleathergoods.com.
To store any of our leather goods, wrap it in the cotton bag in which you received it to avoid any unnecessary rubbing or staining. In the event of staining, try to remove the stain with a damp cloth using small, gentle circular motions. If you still do not succeed, go to a specialist or a dry cleaner. Please contact us through info@crushleathergoods.com if you need further assistance.
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In accordance with Regulation (EU) 2016/679 of the Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of their personal data and the free movement of such data, and with Organic Law 3/2018, of 5 December, on the protection of personal data and guarantee of digital rights, the Management of this ELEVEN600, S.L informs customers, users and the general public, of the following aspects:
This document constitutes the privacy policy of ELEVEN600, S.L with respect to the processing of personal data of its customers.
For any question in this matter, the client can contact the Data Protection Officer with postal address at C/ SOR PILAR LINARES, 26, 11600 UBRIQUE (CÁDIZ).
You may also contact the Data Protection Officer by sending an e-mail to the following address: info@crushleathergoods.com
| Data Controller |
| ELEVEN600, S.L B-72310162C/ SOR PILAR LINARES, 26 11600 UBRIQUE (CÁDIZ). |
The following categories of personal data may be processed in the course of your relationship with us:
Personal data may be processed by data controllers for the following purposes:
1.- Provision of the service: your personal data are processed in order to provide you with the requested service, for example:
2.- Attention of requests for information, complaints, suggestions, claims, exercise of data protection rights, etc.: in these cases, your data will be processed in order to manage and process the request, by any means, including telephone and/or electronic communications.
Compliance with legal obligations: it may be necessary to process personal data in order to comply with the corresponding legal requirements. In particular, in order to comply with legislation on data protection, tax, labour, etc.
Formalisation and execution of the contract: the patient’s personal data are processed for the purpose of managing the contractual relationship with the client.
5.- Sending of commercial communications by any means in case of additional consent: if you explicitly consent, your data may be transferred for the purpose of informing you by any means for promotional and advertising purposes about the restaurants, services, products or events related to ELEVEN600, S.L (in no case will your data be used to send you advertising content unrelated to ELEVEN600, S.L).
The data collected will be processed for the purposes specified and in no way incompatible with those purposes.
In any case, we process your data in order to serve you with the same level of quality, regardless of the channel you use to communicate with us (website, mobile applications, whether in person, by telephone or telematically).
| Purpose | Basis for Treatment |
| Service provision | Processing necessary for the performance of a service to data subject’s consent. |
| Attention to requests | Processing based on the consent of the data subject and |
| Compliance with legal obligations | Processing necessary for compliance with a legal obligati |
| Formalisation and execution of the contract | Processing necessary for the performance of a contract t |
| Sending commercial communications | Processing based on the data subject’s consent |
How long will we keep your data?
In general, your data will only be kept for the time strictly necessary for the purpose for which they were collected.
The personal data provided, as well as those derived from the commercial relationship, shall be kept for the appropriate period of time in each case, and at least five years from the date the service is provided, unless the autonomous and/or specific regulations establish a minimum period of conservation longer than that indicated, in which case the provisions of the applicable regulations shall be complied with.
Once the aforementioned minimum period has elapsed, and the commercial and contractual relationship has ended, the data controller shall keep your data duly blocked and pseudo-anonymised for the term of the periods corresponding to the legal prescription.
The personal data provided for the purpose of managing any request for information, complaint, suggestion, claim, exercise of data protection rights, etc., will
be kept for the time necessary to process the request, and in any case for the time legally established, as well as for the period necessary for the formulation, exercise or defence of claims.
The data processed for compliance with legal obligations will be kept for the period of time established in the applicable legislation.
The data collected for the formalisation and execution of the contract will be kept for the duration of the contractual relationship, as well as for the period necessary for the formulation, exercise or defence of claims, at least five years.
The data processed for the sending of commercial communications will be kept until the interested party revokes consent and/or exercises their rights of opposition and/or deletion.
In order to ensure an adequate provision of the service, it is necessary that certain service providers and/or entities of the group that process data on behalf of the controller and process personal data as processors of personal data. These entities may be, for example, audit, physical security, archiving, storage or digitisation of information, destruction of documentation, legal consultancy services, IT services, etc.
Your personal data will not be disclosed to third parties unless required by law, in the vital interest of the data subject or with the prior consent of the data subject.
All information provided to us will be treated confidentially and in strict compliance with the security obligations necessary to prevent access by unauthorised third parties.
You may exercise your rights of access; rectification of inaccurate data; request deletion, when, among other reasons, the data are no longer necessary for the purposes for which they were collected; in certain circumstances you may also request the limitation of the processing of your data, in which case we will only keep them for the exercise or defence of claims; finally, and for reasons related to your particular situation, you may also exercise the right of opposition and portability. You may also revoke, at any time, your consent to the processing of your data.
The exercise of the rights as well as the revocation of consent to the processing of your data are free of charge, except in the cases of art. 12.5 of Regulation (EU) 679/2016.
If you are a customer of ELEVEN600, S.L, you can exercise your rights in person at the customer service department, by post addressed to “Customer Service” of your ELEVEN600, S.L, with the reference “data protection rights”, providing a photocopy of your ID card or equivalent document and indicating the right you wish to exercise.
In addition, we inform you of the possibility of lodging a complaint with the competent supervisory authority, in accordance with the procedure applicable to the specific case.
D’acord amb el Reglament (UE) 2016/679 del Parlament i del Consell, de 27 d’abril de 2016, relatiu a la protecció de les persones físiques pel que fa al tractament de dades personals i a la lliure circulació d’aquestes dades, i amb la Llei Orgànica 3/2018, de 5 de desembre, de Protecció de Dades Personals i garantia dels drets digitals, la direcció d’ELEVEN600, S.L informa als seus clients, usuaris i al públic en general dels següents aspectes:
Aquest document constitueix la política de privacitat d’ELEVEN600, S.L pel que fa al tractament de les dades personals dels seus clients.
Per a qualsevol consulta sobre aquest tema, el client pot contactar amb el Delegat de Protecció de Dades a l’adreça postal C/ SOR PILAR LINARES, 26, 11600 UBRIQUE (CÁDIZ).
També es pot posar en contacte amb el Delegat de Protecció de Dades enviant un correu electrònic a la següent adreça: info@crushleathergoods.com.
| Responsable del tractament |
| ELEVEN600, S.L B-72310162C/ SOR PILAR LINARES, 26 11600 UBRIQUE (CÁDIZ). |
En el transcurs de la seva relació amb nosaltres, es podran tractar les següents categories de dades personals:
Les dades personals podran ser tractades pels responsables del tractament per a les següents finalitats:
1.- Prestació del servei: les seves dades personals es tracten amb la finalitat de prestar-li el servei sol·licitat, per exemple:
2.- Atenció de sol·licituds d’informació, queixes, suggeriments, reclamacions, exercici de drets de protecció de dades, etc.: en aquests casos, es tractaran les seves dades per gestionar i tramitar la sol·licitud, per qualsevol mitjà, incloent comunicacions telefòniques i/o electròniques.
Cumpliment d’obligacions legals: pot ser necessari tractar dades personals per complir amb els corresponents requisits legals. En particular, per complir amb la legislació en matèria de protecció de dades, fiscal, laboral, etc.
Formalització i execució del contracte: es tractaran les dades personals del pacient amb la finalitat de gestionar la relació contractual amb el client.
5.- Enviament de comunicacions comercials per qualsevol mitjà en cas de consentiment addicional: si vostè dóna el seu consentiment explícit, les seves dades podran ser cedides per informar-lo per qualsevol mitjà amb fins promocionals i publicitaris sobre els restaurants, serveis, productes o esdeveniments relacionats amb ELEVEN600, S.L (en cap cas s’utilitzaran les seves dades per enviar-li contingut publicitari no relacionat amb ELEVEN600, S.L).
Les dades recollides seran tractades per a les finalitats especificades i de cap manera incompatibles amb aquestes finalitats.
En qualsevol cas, tractem les seves dades per servir-lo amb el mateix nivell de qualitat, independentment del canal que utilitzi per comunicar-se amb nosaltres (lloc web, aplicacions mòbils, en persona, per telèfon o telemàticament).
| Finalitat | Base de Tractament |
| Prestació del servei | Tractament necessari per a l’execució d’un servei al consentiment de l’interessat. |
| Atenció a sol·licituds | Tractament basat en el consentiment de l’interessat i |
| Cumpliment d’obligacions legals | Tractament necessari per al compliment d’una obligació legal. |
| Formalització i execució del contracte | Tractament necessari per a l’execució d’un contracte en el qual l’interessat és part o per a l’aplicació a petició d’aquest de mesures precontractuals. |
| Enviament de comunicacions comercials | Tractament basat en el consentiment de l’interessat. |
Durant quant de temps conservarem les seves dades?
En general, les seves dades només es conservaran durant el temps estrictament necessari per al propòsit per al qual van ser recopilades.
Les dades personals proporcionades, així com les derivades de la relació comercial, es conservaran durant el període de temps adequat en cada cas, i almenys durant cinc anys a partir de la data en què es presta el servei, llevat que la normativa autonòmica i/o específica establi un període mínim de conservació més llarg que l’indicat, en quin cas es compliran les disposicions de la normativa aplicable.
Una vegada transcorregut el mencionat període mínim, i finalitzada la relació comercial i contractual, el responsable del tractament mantindrà les seves dades degudament bloquejades i pseudonimitzades durant el termini dels períodes corresponents a la prescripció legal.
Les dades personals proporcionades amb la finalitat de gestionar qualsevol sol·licitud d’informació, queixa, suggeriment, reclamació, exercici de drets de protecció de dades, etc., es conservaran durant el temps necessari per tramitar la sol·licitud, i en qualsevol cas pel temps legalment establert, així com pel termini necessari per a la formulació, exercici o defensa de reclamacions.
Les dades tractades per al compliment d’obligacions legals es conservaran durant el període de temps establert en la legislació aplicable.
Les dades recopilades per a la formalització i execució del contracte es conservaran durant la durada de la relació contractual, així com pel termini necessari per a la formulació, exercici o defensa de reclamacions, almenys durant cinc anys.
Les dades tractades per a l’enviament de comunicacions comercials es conservaran fins que l’interessat revogui el seu consentiment i/o exerceixi els seus drets d’oposició i/o supressió.
Per garantir una prestació adequada del servei, és necessari que certs proveïdors de serveis i/o entitats del grup que processen dades en nom del responsable del tractament i processen dades personals com a encarregats del tractament. Aquestes entitats poden ser, per exemple, auditors, seguretat física, arxiu, emmagatzematge o digitalització d’informació, destrucció de documentació, serveis de consultoria legal, serveis informàtics, etc.
Les seves dades personals no es comunicaran a tercers llevat que així ho exigeixi la llei, en interès vital de l’interessat o amb el consentiment previ de l’interessat.
Tota la informació que ens proporcioni serà tractada de manera confidencial i amb estricte compliment de les obligacions de seguretat necessàries per evitar l’accés de tercers no autoritzats.
Vostè pot exercir els seus drets d’accés; rectificació de dades inexactes; sol·licitar la supressió, quan, entre altres motius, les dades ja no siguin necessàries per als fins per als quals es van recollir; en determinades circumstàncies també pot sol·licitar la limitació del tractament de les seves dades, en quin cas només les conservarem per a l’exercici o defensa de reclamacions; finalment, i per motius relacionats amb la seva situació particular, també pot exercir el dret d’oposició i portabilitat. També pot revocar, en qualsevol moment, el seu consentiment per al tractament de les seves dades.
L’exercici dels drets, així com la revocació del consentiment per al tractament de les seves dades, són gratuïts, llevat en els casos de l’art. 12.5 del Reglament (UE) 679/2016.
Si vostè és client d’ELEVEN600, S.L, pot exercir els seus drets en persona al departament d’atenció al client, per correu dirigit a “Atenció al Client” de la seva ELEVEN600, S.L, amb la referència “drets de protecció de dades”, proporcionant una còpia del seu document d’identitat o document equivalent i indicant el dret que desitja exercir.
A més, li informem de la possibilitat de presentar una reclamació davant l’autoritat de control competent, d’acord amb el procediment aplicable al cas específic.
| Responsable del Tratamiento |
| ELEVEN600, S.L B-72310162C/ SOR PILAR LINARES, 26 11600 UBRIQUE (CÁDIZ). |
| Finalidad | Base de Tratamiento |
| Prestación del servicio | Tratamiento necesario para la ejecución de un servicio al consentimiento del interesado. |
| Atención a solicitudes | Tratamiento basado en el consentimiento del interesado y |
| Cumplimiento de obligaciones legales | Tratamiento necesario para el cumplimiento de una obligación legal. |
| Formalización y ejecución del contrato | Tratamiento necesario para la ejecución de un contrato en el que el interesado es parte o para la aplicación a petición de este de medidas precontractuales. |
| Envío de comunicaciones comerciales | Tratamiento basado en el consentimiento del interesado. |
